Shipping & Returns Policy

At LUSTER EXPORT LLP (operating via www.lusterglory.com), we want your purchase experience to feel effortless. From the moment you place an order to the day it arrives, we are committed to ensuring your jewelry reaches you safely, and that you are completely satisfied with your purchase.

1. Shipping Policy

We offer Free Shipping on every order, ensuring your jewelry arrives safely and on time.

Origin of Shipment & Customs

All our jewelry is meticulously crafted and shipped directly from our manufacturing facility in Surat, Gujarat, India.

Customs, Duties, and Taxes: LUSTER EXPORT LLP covers all applicable customs and import duties. The price you see at checkout is the final price, ensuring a seamless delivery with no surprise fees upon arrival.

Delivery Timelines

Fast-delivery products: Orders are delivered within 10-12 business days.
Made-to-order products: Delivered within 15-17 business days. This allows our team time for careful craftsmanship and rigorous quality checks.

Shipping Destinations

At this time, we ship within the United States only (via free UPS delivery). International shipping outside the US is not yet available.

2. 30-Day Returns

Your satisfaction is important to us. If your purchase doesn't feel right, you may request a free return for unworn designs within 30 calendar days from the date of delivery. Requests submitted after this 30-day period are not eligible for return.

You should notify our team with the receipt of a damaged or defective product or in scenarios where the product is entirely different from what was purchased online or if the package delivered is missing any accessories within the period mentioned in the returns policy. (Note: Link this text to your dedicated refund page if you have a separate one).

To Qualify for a Return

The item must be unworn, unused, and in its original condition.
All original packaging and documentation must be included.
Note: Custom-made, personalized, or engraved pieces are not eligible for return.

Return & Refund Process

Initiate the Return: Email us at care@lusterglory.com with your order number, clear images of the product, and the reason for the return.
Approval: Upon approval, we will share return instructions and a prepaid shipping label for the return journey to our facility.
Inspection: Once we receive the item, our quality assurance team will inspect it. We reserve the right to decline any return that does not meet the conditions outlined above.
Refund: Approved returns will be refunded to the original payment method.

3. Lifetime Warranty & Free Resizing

Lifetime Warranty Your purchase comes with a lifetime warranty for any manufacturing flaws or hidden defects. If a craftsmanship-related issue arises, we will repair or replace the piece at no extra cost.

What is not covered: Normal wear and tear, accidental damage, or modifications made by a third party.
Note: Your purchase invoice serves as your proof of warranty.

Free Ring Resizing All our rings come with free resizing, allowing for adjustments to achieve the perfect fit. Reach out to us, and we will guide you through the resizing process.